Brand Immersion: Beware of Cute

I'm a bit late to the party on this one and perhaps you've seen it floating around the Web. Truth be told, this came in one of those emails from Mom - the joke kind that are generally better left unread. Not sure what compelled me, but I did read it and now (for the 12 people reading this blog, Mom included) I share it with you.

I can’t tell you how many meetings I’ve been in when a well-meaning marketer comes up with something that is cute or adorable and then immediately believes it is worthy of being a tag line or “on pack”.

As you will see – cute is dubious and branding a treacherous business!

This is an actual letter from an Austin woman addressed to Proctor and Gamble regarding their feminine products. It's PC Magazine's 2007 editors' choice for best web mail-award-winning letter.
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Dear Mr. Thatcher,

I have been a loyal user of your 'Always' maxi pads for over 20 years and I appreciate many of their features. Why, without the Leak Guard Core or Dri-Weave absorbency, I'd probably never go horseback riding or salsa dancing, and I'd certainly steer clear of running up and down the beach in tight, white shorts. But my favorite feature has to be your revolutionary Flexi-Wings. Kudos on being the only company smart enough to realize how crucial it is that maxi pads be aerodynamic. I can't tell you how safe and secure I feel each month knowing there's a little F-16 in my pants.

Have you ever had a menstrual period, Mr. Thatcher? Ever suffered from the curse'? I'm guessing you haven't. Well, my time of the month is starting right now. As I type, I can already feel hormonal forces violently surging through my body. Just a few minutes from now, my body will adjust and I'll be transformed into what my husband likes to call 'an inbred hillbilly with knife skills.' Isn't the human body amazing?

As Brand Manager in the Feminine-Hygiene Division, you've no doubt seen quite a bit of research on what exactly happens during your customers monthly visits from 'Aunt Flo'. Therefore, you must know about the bloating, puffiness, and cramping we endure, and about our intense mood swings, crying jags, and out-of-control behavior. You surely realize it's a tough time for most women. In fact, only last week, my friend Jennifer fought the violent urge to shove her boyfriend's testicles into a George Foreman Grill just because he told her he thought Grey's Anatomy was written by drunken chimps. Crazy!

The point is, sir, you of all people must realize that America is just crawling with homicidal maniacs in Capri pants... Which brings me to the reason for my letter. Last month, while in the throes of cramping so painful I wanted to reach inside my body and yank out my uterus, I opened an Always maxi-pad, and there, printed on the adhesive backing, were these words: 'Have a Happy Period.'

Are you kidding me? What I mean is, does any part of your tiny middle-manager brain really think happiness - actual smiling, laughing happiness is possible during a menstrual period? Did anything mentioned above sound the least bit pleasurable? Well, did it, James? FYI, unless you're some kind of sick S&M freak girl, there will never be anything 'happy' about a day in which you have to jack yourself up on Motrin and Kahlua and lock yourself in your house just so you don't march down to the local Walgreen's armed with a hunting rifle and a sketchy plan to end your life in a blaze of glory.

For the love of God, pull your head out, man! If you just have to slap a moronic message on a maxi pad, wouldn't it make more sense to say something that's actually pertinent, like 'Put down the Hammer' or 'Vehicular Manslaughter is Wrong', or are you just picking on us?

Sir, please inform your Accounting Department that, effective immediately, there will be an $8 drop in monthly profits, for I have chosen to take my maxi-pad business elsewhere. And though I will certainly miss your Flex-Wings, I will not for one minute miss your brand of condescending bull sh*t. And that's a promise I will keep. Always.

Best,
Wendi Aarons
Austin , TX


Post Script: A follow-up to the Austin Chronicle from the writer of this missive...

"Hey Stephen, I was just reading your column [“After a Fashion,” Arts, Dec. 7] and was shocked to see a link to my Always Maxi Pad letter. Also shocked to see that it supposedly won PC Magazine's editors' choice award … I think they forgot to tell me. Anyway, I wrote this last February as a humor piece for McSweeneys.net, and it's taken on a life of its own. The good news is that Proctor & Gamble no longer puts "Have a Happy Period" on their adhesive strips. I'm taking full credit for that one. Love the column and thanks for the mention! Best, Wendi Aarons"